We do our best to develop easily understandable and uncomplicated insurance services, but we also recognise that occasionally there is feedback that expresses dissatisfaction. This feedback is important to us and in the first instance we ask you to contact us on +45 44 229 911 or [email protected].

If you are not satisfied with our response, you may be entitled to take your complaint to the Insurance Complaints Board. It is our goal to ensure that all enquiries regarding your insurance are handled quickly, efficiently and fairly. We always endeavour to provide the best possible service. If you wish to make a complaint, you can do so at any time by writing to either Trackdayinsurance.com c/o Indigo Underwriters Danmark ApS.

The address of Trackdayinsurance.com is:

Kvæsthusgade 5C, 2.
1251 Copenhagen K, Denmark
Email: [email protected]

You can also send your complaint to Lloyd's Insurance Company S.A. at

Service Manager
Operations Team, Lloyd's Insurance Company S.A.,
Bastion Tower, Marsveldplein 5,
1050 Brussels, Belgium.
Tel: +32 (0)2 227 39 40
Email: [email protected]

You will receive a written decision on your complaint within 8 (eight) weeks after your complaint is received.

If you remain dissatisfied after receiving the final decision, you can appeal to the Insurance Appeals Board. Their contact details are:

The Insurance Appeals Board
Østergade 18, 2
1100 Copenhagen K, Denmark
Tel: +45 33 15 89 00
Email: [email protected]
Website: www.ankeforsikring.dk

If you bought your insurance online, you may also be able to complain via the EU's Online Dispute Resolution
(ODR) platform. The website of the ODR platform is www.ec.europa.eu/odr.

The above does not change your legal rights.